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Customer Service Specialist

3 months ago

All, Nigeria SnappyCX Full time

Role Description

  • This is a full-time remote position for a Customer Service Specialist at SnappyCX.
  • The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience expertise
  • Proficiency in Phone Etiquette
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask effectively
  • Experience in a customer-facing role is a plus
  • Flexibility to work various shifts, including evenings and weekends.
  • Great personality with the ability to think 1-2 steps ahead to overcome objections.
  • Knowledge of Microsoft Office Suite
  • Bachelor's degree is preferred

Responsibilities:

  • Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
  • Secure and schedule appointments efficiently, ensuring all customer needs are met.
  • Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
  • Demonstrate a proactive approach in addressing customer concerns and resolving issues.
  • Collaborate with other team members to ensure a consistent and high-quality customer experience.
  • Keep detailed records of customer interactions and transactions.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.