Travel Consultant

1 month ago

Ikeja, Lagos, Nigeria Financial Forensic Studies and Diagnostic Ltd FFSD Full time

Key Responsibilities:

  • Flight Booking and Ticketing: Handle booking and issuing of flight tickets using GDS Amadeus/Sabre/Galileo, ensuring accuracy and efficiency in processing reservations.
  • Travel Consultation: Provide clients with expert advice on travel arrangements, including the best routes, airlines, and accommodations based on their preferences and budget.
  • Itinerary Planning: Design and manage personalized itineraries for both corporate and leisure clients, ensuring attention to detail and meeting client needs.
  • Customer Service: Serve as the main point of contact for clients, addressing their inquiries, resolving travel-related issues, and managing cancellations or changes.
  • Vendor Management: Collaborate with airlines, hotels, and other service providers to negotiate deals and ensure seamless travel experiences.
  • Promotional Sales: Use promotional techniques and materials to upsell travel packages, tours, and additional services to clients.
  • Complaint Handling: Handle unforeseen problems during travel, resolve issues, and assess eligibility for refunds or compensation.
  • Record Keeping: Maintain accurate and organized records of all travel bookings, client profiles, and financial documents.
  • Compliance: Ensure all travel arrangements adhere to legal and regulatory requirements, such as visa and immigration rules.

Essential Requirements:

  • Education: Minimum of a B.Sc. or HND in a relevant field
  • Experience: 3-5 years of experience as a Travel consultant with proven success in a similar role.
  • Knowledge of IATA customer portal and BSP settlement
  • Expertise in Global Distribution Systems GDS, such as Amadeus, Sabre, or Galileo, is mandatory.
  • Proficiency in Microsoft Office Suite Word, Excel, PowerPoint and the ability to use travel management software.
  • Excellent verbal and written communication skills, with a focus on customer service.
  • Strong organizational skills and meticulous attention to detail to ensure error-free ticketing and itinerary planning.
  • Ability to think quickly and resolve issues that arise during travel or booking.
  • Knowledge of travel promotions and sales techniques to upsell services and packages.
  • Capability to manage multiple bookings and clients simultaneously while maintaining a high level of professionalism.
  • Ability to collaborate effectively with colleagues, airlines, and vendors to ensure a smooth client experience.

Desired Qualifications:

  • Experience working in a corporate travel agency or with high-profile clients.
  • Knowledge of visa and immigration processes, especially for international travel.
  • Certification in Travel and Tourism or relevant training from a recognized institution.

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