Grill Supervisor

Key Responsibilities

• Lead and manage the lounge team, including servers, bartenders, and support staff.
• Provide training and development opportunities to enhance team performance.
• Ensure staff adhere to company policies, procedures, and service standards.
• Conduct regular team meetings to communicate updates, promotions, and events.
• Greet and assist guests, ensuring a positive and memorable experience.
• Address guest complaints or concerns promptly and professionally.
• Monitor guest feedback and implement improvements where necessary.
• Oversee the day-to-day operations of the lounge, including opening and closing procedures.
• Ensure the lounge is clean, organized, and well-maintained.
• Manage inventory, including ordering and stock control of food, beverages, and supplies.
• Monitor and ensure compliance with health and safety standards and regulations.
• Assist with budgeting, cost control, and financial reporting.
• Monitor sales, manage cash handling procedures, and reconcile daily transactions.
• Support promotional activities and events to drive sales and customer engagement.
• Work closely with the Lounge Manager and other departments e.g., kitchen, security to ensure seamless operations.
• Communicate effectively with staff, guests, and management to ensure alignment on goals and expectations.