Telesales Executive

**Telesales Representative** Sell products and services over digital channels, utilizing excellent communication and people skills to convert potential leads into actual transactions and help the company grow.

Job Description:

• Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
• Providing market research through outbound calling.
• Surveying customer satisfaction.
• Generating additional transactions outside assigned leads to meet sales targets.
• Contacting potential and existing customers to inform them about a product or service using scripts.
• Answering questions about products or the company.
• Asking questions to understand customer requirements, sending applicable documents and requirements.
• Exploring and adopting strategies to contact customers, curate responses and feedback.
• Producing reports and making recommendations to the team lead to guide decision-making.
• Providing brand recognition through effective customer relations, empathy and communication skills.
• Converting difficult leads into customers.
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead.
• Generating investment/savings leads to meet sales target in wealth management portfolio.

Key Performance Indicators:

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1 hour.
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score NPS related to lead engagement.
• Customer retention rate of 60%.
• Generation of investment/savings account to meet monthly target.

Requirements:

• Bachelor's Degree, HND or equivalent in any field of study.
• Experience in contact center or customer service role with ability to make minimum of 100 calls daily.
• Proven track record of successfully meeting sales quota.
• Previous experience in financial services, particularly with a record in fund mobilization.

Hiring Process:

• Preliminary phone call with the recruiter.
• Reasoning and personality assessment.
• Technical interview session with a HR representative and the hiring manager.

---