IT Site Engineer at Seven-Up Bottling Company Limited

4 weeks ago

Lagos, Lagos, Nigeria Seven Up Bottling Company Full time

Job Description

  • An IT Site Engineer is responsible for maintaining and supporting the IT infrastructure and services at a specific location or site.
  • This role involves a wide range of tasks, including troubleshooting hardware and software issues, managing local network configurations, ensuring data security, and providing end-user support

Responsibilities
IT Infrastructure Support ITOP:

  • Maintain and support the site's IT infrastructure, including servers, network devices, and end-user computing devices, to ensure high availability and performance.

Service Level Management SLMO:

  • Monitor IT service performance against agreed service levels and performance metrics. Identify and implement improvements to meet or exceed these standards.

Incident and Problem Management USUP, PBMG:

  • Provide first-line response for IT incidents and service requests, diagnosing and resolving hardware, software, and network issues.

Change Management CHMG:

  • Implement changes to IT systems and configurations in accordance with organizational change management procedures to minimize risk to service availability.
  • Document changes and maintain accurate records of system configurations and modifications.

Information Security SCTY:

  • Maintain security measures to protect data and IT assets at the site, in line with organizational security policies and standards.

User Support and Training HUSP:

  • Provide technical support and guidance to end-users, enhancing their understanding and efficient use of IT systems and services.

Vendor Management SUPP:

  • Monitor vendor performance to ensure compliance with service level agreements and contractual obligations.

Technology Awareness and Evaluation EMRG:

  • Stay informed about emerging technologies and IT trends that could benefit the site's IT operations.
  • Evaluate new technologies and make recommendations for their adoption to improve IT service delivery and performance.

Collaboration and Communication RLMT:

  • Work closely with IT teams, business units, and external partners to ensure IT services align with business needs and objectives.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Systems Engineering, or a related field. Relevant technical certifications or associate degrees may be considered in lieu of a bachelor's degree for candidates with substantial experience.
  • Professional Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Windows Server Fundamentals, Cisco Certified Network Associate CCNA, or other relevant IT certifications.
  • Minimum of 2-3 years of experience in IT support, network administration, or a similar role, with a proven track record of maintaining and troubleshooting IT infrastructure.
  • Demonstrated experience in managing and supporting end-user computing devices PCs, laptops, mobile devices, including hardware and software troubleshooting.
  • Experience with network configuration and troubleshooting, including LAN/WAN, Wi-Fi, VPNs, and firewall settings.
  • Hands-on experience in implementing and managing IT security measures, such as antivirus software, patch management, and access controls.
  • Proven ability to provide technical support and training to end-users, effectively communicating technical information to non-technical audiences.

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