![IpNX Nigeria Limited](https://contents.bebee.com/companies/ng/ipnx-nigeria-limited/avatar-ef0A4.png)
Entry Level Network Engineer
4 weeks ago
Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results Detailed KPIs
- Incident Management First Call Resolution
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills:
- Must have completed NYSC
- B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineEngineering 2.2/Upper Credit Minimum
- CCNA, CCNP Desired
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security IPSec Firewalls are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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