Cashier / Receptionist

Job Summary

• Our client, which operates in the industry beauty and wellness sector in Lagos is looking to hire a Cashier / Receptionist to join their dynamic team.
• The Cashier / Receptionist manages all customer transactions accurately and efficiently.
• Responsibilities include receiving payments and issuing receipts, taking calls, using the POS system, monitoring the client database, keeping track of all cash and credit transactions, and having a good knowledge of how cash registers operate.
• The cashier / Receptionist ensures all transactions run smoothly to maximize customer satisfaction.

Job Responsibilities

• Welcoming customers, answering their questions, and providing advice or recommendations.
• Operating cash registers and other payment software and electronics.
• Manage transactions with customers and collect payments, whether in cash, POS, or transfer
• Display products on the shelf.
• Liaise with the Inventory Manager and ensure pricing is accurate
• Issue receipts.
• Redeem gift cards.
• Cross-sell products.
• Resolve customer complaints, as instructed in the Employee Handbook, guide them, and provide relevant information.
• Maintain clean and tidy checkout areas and general front desk area
• Track transactions on balance sheets and report any discrepancies
• Bag product sold.
• Prepared daily, weekly, and monthly sales reports.
• Issuing Petty cash for Salon Expenses as approved.
• Going to the Bank to deposit when Necessary.
• Maintain appointment calendar and help Customers with booking.
• Issue Gift vouchers from Customers.
• Ensure cleanliness of the front desk area before the start of business
• Maintain proper personal hygiene and appearance

Qualifications and Experience Required

• SSCE / Diploma or equivalent.
• 2 - 5 years work experience.
• Customer service or cashier experience.
• Ability to handle transactions accurately and responsibly.
• High level of energy with strong customer service skills.
• Basic math and computer skills.
• Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
• Attention to detail.
• Helpful, courteous approach to resolving complaints.