Head, Restaurant

3 days ago

Lagos, Lagos, Nigeria Talents and Skills Africa Full time

Summary

  • Our client is looking to hire a Departmental Supervisor who will assist the Restaurant Manager in directing and organizing the staff to ensure first-class service, food & beverage offerings and marketing to maximize profits and guest satisfaction.

Job Description

  • Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff
  • Supervising the floor during meal periods to ensure that standards and steps of service are met through all guests' interactions.
  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
  • Observe performance and encourage improvement where necessary.
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the staff and other hotel employees.
  • Interact positively with customers promoting restaurant's services and goodwill.
  • Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
  • Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
  • Give guidance toward improvement and make necessary adjustments for consistency.
  • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.

Job Requirements

  • At least 2 years of proven work experience as a Supervisor in a restaurant or hotel, Hospitality Manageror similar role
  • Proven customer service experience
  • Familiarity with restaurant management software
  • Leadership, motivational and people skills
  • BSc Degree in Business Administration; Hospitality Management or Culinary Schooling is a

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