Casework Officer

Case Manager

About Terre des hommes Foundation Tdh

Terre des hommes Tdh is a leading Swiss child relief agency dedicated to helping children in need for over 50 years. We defend the rights of children regardless of their race, creed, or political affiliation, and work in over 30 countries to protect children against exploitation, violence, and improve their health and well-being.

Job Summary

The Case Manager will support the most vulnerable and at-risk individuals through the provision of integrated, safe, and confidential case management services. The successful candidate will be responsible for implementing case management activities, ensuring high-quality service delivery, and working with a wide range of stakeholders to establish a harmonious working environment.

Key Responsibilities

• Provide individually tailored comprehensive Child Protection Case Management Services to Unaccompanied, Separated, and other Vulnerable Children in line with the Case Management Standard Operating Procedures.
• Receive and provide referral services for specialized case management services.
• Ensure the confidentiality of the information collected during the case management services and input the information on digital platforms.
• Establish a harmonious working environment with a wide range of stakeholders, including children, beneficiaries, service providers, community leaders, religious leaders, and local government authorities.
• Raise the profile of case management services in the project area by training volunteers and raising awareness in the community.
• Support the establishment and strengthening of Community Based Child Protection mechanisms.
• Make strong efforts for the sustainability of the Community Based Child Protection Mechanisms by linking them to government structures and long-term programs/projects.
• Submit detailed weekly and monthly activity reports to the Case Management Supervisor.
• Provide weekly and monthly situation reports on the context and the evolving risks and threats hampering the protection and well-being of children in Tdh project locations.

Additional Responsibilities

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is always upheld.
• Ensure adherence to Tdh standards and quality requirements in all project activities.
• Adhere to and ensure the team under their responsibility follows Tdh administrative and logistical regulations and procedures.

Requirements

• Bachelor's degree in Social Work, Psychology, Child Development, Human Rights, or a related field.
• Minimum of 2 years of experience in child protection, social work, or a related field, preferably in humanitarian or development contexts.
• Experience in case management, including managing individual child protection cases and developing case plans.
• Proven experience in working with children and families in crisis situations.

Skills

• Strong understanding of child protection principles, standards, and best practices.
• Excellent communication and interpersonal skills, with the ability to engage with children and their families sensitively and respectfully.
• Ability to work in challenging and high-stress environments.
• Strong problem-solving and decision-making abilities.
• Proficiency in using case management software and tools.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Other Requirements

• Ability to work effectively in a diverse cultural and political environment.
• Fluency in English; knowledge of local languages is an asset.
• Understanding of and commitment to child rights and child protection issues.
• Basic computer literacy, including proficiency in Microsoft Office applications.

The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project's needs.

Terre Des Hommes- Nigeria is committed to fostering a diverse, inclusive, and equitable workplace where all individuals are valued and respected. We are proud to be an equal opportunity employer and celebrate the differences that make us unique.

---