Aftersales Manager

JOB DESCRIPTION

Aftersales Manager – Responsible for overseeing and managing annual maintenance contract sales and ensuring that quality and service standards are met.

KEY DUTIES AND RESPONSIBILITIES

• The Aftersales Manager duties and responsibilities include:
• Selling annual maintenance contract services AMCs rental services, etc for all our product lines.
• Ensuring customer satisfaction through aftersales service.
• Monitor and analyze customer feedback trends to identify and resolve frequent problems.
• Negotiate contracts with service and product suppliers to ensure a good level of customer service.
• Writing and updating procedures and instructions for the management and use of our products and services.
• Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales

COMPETENCIES

• Team player.
• Strong communication skills.
• Flexible.
• Great attention to detail.
• Deadline-Oriented.
• Trustworthy and dependable.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in engineering, Finance, Business management, or its equivalent in relevant courses.
• Extensive experience of 8 – 15 years from either power solutions, industrial products/equipment, technical products or selling maintenance services.
• Must have spent the last 4 years in selling maintenance contracts
• High level of competence in spoken and written English language skills
• Must possess very good business data analytic skills.

Salary budget – OPEN TO NEGOTIATION