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General Manager

1 month ago

Lagos, Lagos, Nigeria Blu Atlantic Hotel Full time

Job Description

  • You will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.
  • An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.
  • You must have extensive experience in hotel management at a multi-site level. We are looking for an individual who will drive the business forward, improve standards and are commercially minded with a vision to improve profits.

Responsibilities

  • To translate and execute strategies into operational excellence.
  • To take responsibility for the hotel.
  • Effectively coordinate the Executive Office to ensure efficiency.
  • Will provide input for the creation and implementation of promotional activities with all Divisions.

Role of the Manager:

  • Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences.
  • Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions.
  • Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation.
  • Responsible for the development and actioning of hotel sales & marketing plans.
  • Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty.
  • Continuously monitor key performance indicators KPIs and adapt strategies based on real time data to remain competitive in themarket.
  • Manage operational costs effectively, to maintain profitability, while achieving growth targets.
  • Have a clear & concise business acumen and be able to review and scrutinise financial accounts.
  • Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team.
  • Ensure that all company standards & ethics are adhered to at all times.
  • Ensure that all statutory requirements are complied with at all times.
  • Be a confident presenter to showcase hotel results to relevant stakeholders each month.

Working with Operational Division Heads:

  • To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.
  • To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators KPI, including MOQA, LRA, LQE, and TrustYou.
  • Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
  • Thoroughly investigate all guest feedback with adequateplans of action.
  • Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
  • Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
  • Good personal contact with all staff is essential.
  • Continuously review ways of improving the standard processes in customer service.
  • Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
  • Monitor and review merchandising presentations of all departments and make recommendations if necessary.
  • Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken.
  • To grow and improve our sustainability efforts as per set
  • Lead and develop a business plan to drive owner returns.
  • Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
  • Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.
  • Prioritises relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.

What we'd like from you:

  • Substantial prior upper luxury hotel management experience.
  • Proven success in driving commercial returns.
  • Genuine team development, guest, and owner focus.
  • Rebranding experience highly desirable.

Assuming Financial Responsibility:

  • Support Finance in the preparation and implementation of the budget.
  • Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.
  • Responsible for the rationalization of both the fixed and variable operational expenses.
  • Ensure alignment with the financial objectives and forecasts, as approved by the MD/CEO.
  • Ensure all managers have an understanding of the financial aspects of the hotel.

Supporting:

  • Active participation in Career Development programmes for colleagues.
  • Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
  • Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs.
  • Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.

Skills & Qualifications

  • A Master's Degree orequivalent in Hospitality / Hotel / Business Management / Business Adminstration MBA
  • Minimum of 5 years of experience working in a 5-star hotel environment.
  • Minimum of 5 years hotel operations experience
  • Minimum of 5years experience as an Hotel Manager
  • Able to communicate fluently in English verbally and written
  • Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
  • Strong business acumen
  • Strategically minded
  • Strong problem solving & decision making skills
  • Exceptional customer focus
  • Strong attention to detail
  • The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
  • Leading the commercial and operational activities of the hotel.
  • The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards.
  • You should possess a "can do" approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.

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