Client Engagement Associate- Lagos
3 weeks ago
MISSION OBJECTIVE
- The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
- The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
- The Client engagement Associate will be required to ensure customer conversions and retention.
- The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
- The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.
DUTIES AND RESPONSIBILITIES
EXECUTE INTRICATE TRANSACTIONS PURPOSE
- Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
- Creating plans to identify and address clients' business needs Follow up on customers' complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:
INFORM ENGAGEMENT
- Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
- Collaborate with internal teams e.g. sales, engineers, senior management to address customers' needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
- Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly
PRIORITIZE AND SELECT DELIVERY
- Ensuring adherence to contract terms and meeting sales and revenue targets
- Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech
TARGETED SPECIALIZED KNOWLEDGE
- Minimum of Bachelor's degree in Marketing, Business Administration, or related field.Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps NYSC or exemption.
- Strong background in Sales and Marketing. Completion of compulsory National Youth Service Corps NYSC or exemption.
- Proven track record of meeting and exceeding targets.
- Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
- Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
-
Client Acquisition Associates
2 weeks ago
Lagos, Lagos, Nigeria Strategic Outsourcing Limited Full timeJob DescriptionAre you a go-getter with a passion for business growth and for building strong customer relationships?We're looking for dynamic, self-driven Client Acquisition Associates to join the expanding team in a financial services brandWe want YOU to be a part of our success story We're specifically targeting ambitious applicants in Apongbon Lagos...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsPh.D. in AccountingAbility to develop and...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsPh.D. in AccountingAbility to develop and...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsPh.D. in AccountingAbility to develop and...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYJames Hope University is seeking dynamic and accomplished...
-
Relationship Manager-Lagos
4 days ago
Lagos, Lagos, Nigeria iRecharge Tech-Innovations Full timeJOB SUMMARY Relationship Manager will be a professional responsible for developing and maintaining strong customer relationships, both within the company as well as with outside clients. The candidate will be good at seeking out new business opportunities for the company with the Electricity DISCO within his coverage areas as well as acquiring and retaining...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsPh.D. in AccountingAbility to develop and...
-
Sales Associate
2 weeks ago
Lagos, Lagos, Nigeria Worqulture Full timeABOUT THE COMPANY.JOB SUMMARYJob Requirements Must have an HND or BSc degree. Minimum of 2 years in a related role. Have excellent customer service and interpersonal skills Possess a strong flare for fasion Self-motivated, team player, sales-driven and results-oriented Possess a gracious personality with excellent communication skills Possess strong team...
-
Program Associate
3 weeks ago
Lagos, Lagos, Nigeria Candlellight Foundation for Children with Special Needs Full timeJob Description:The Program Associate at Candlelight Foundation for Children with Special Needs will play a vital role in the planning, organization, and implementation of various programs and initiatives. This role requires collaboration with the team, partners, and the community to develop and manage programs that resonate with the foundation's mission and...
-
Key Account Sales Associate-Ogun
10 hours ago
Lagos, Lagos, Nigeria PalmPay Full timeABOUT THE COMPANYPalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.JOB SUMMARY Requirements Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry. POS Expertise: Strong familiarity with point-of-sale systems....
-
Business Development Associate
6 days ago
Lagos, Lagos, Nigeria 21 Search Limited Full timeABOUT THE COMPANYWe work hard to achieve our goals together as a team with a clear shared purpose. We adapt to our clients changing needs as well as changes in the market to make sure we are a business of growth, success, and happiness.JOB SUMMARYRequirements HND/BSc in Business Administration or relevant fields. Experience in selling logistics services: A...
-
Community Associate
3 weeks ago
Lagos, Lagos, Nigeria Co creation hub Full timeABOUT THE COMPANYTechnology innovation centreJOB SUMMARYRequirementQualifications and Experience: Bachelor's Degree or equivalent in Marketing, Communication, English, Journalism, or a related field. 1 -2 years work experience in a marketing or community management role Social media marketing/content and campaign management experience to deliver against...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsA Ph.D. in Employment Relations, Human...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsA Ph.D. in relevant field.Ability to develop...
-
Sourcing Associate
4 weeks ago
Lagos, Lagos, Nigeria Kyosk Full timeJOB SUMMARYMinimum Qualifications & Desired Skills Diploma in Agribusiness, Supply Chain Management, Agricultural Economics, Entrepreneurship or similar subject required; Bachelor's degree preferred Good familiarity with the region/ward/village 4+ years of experience in field operations 5 years of experience in supply chain operations or a business...
-
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsA Ph.D. in Business Administration, Management,...
-
Business Development Executive
3 weeks ago
Lagos, Lagos, Nigeria Excel And Grace Consulting Full timeABOUT THE COMPANY We are proud to note that in these years of operations, we have assisted businesses in the Oil & Gas, Manufacturing, Construction, Education, Real Estate, Trade & Commerce, Hotels, Health Care, Catering & Hospitality and those in Communication and Entertainment industries. The simple reason that adduce to this success story is basically...
-
Associate, Strategic Risk Program Management
3 days ago
Lagos, Lagos, Nigeria Flutterwave Full timeJOB SUMMARYRequirementsRequired competency and skillset to be a waver: Bachelor's Degree in Finance, Business, Risk Management or a related field; Master's degree or Professional Certifications are a plus. Proven 4+years of experience in project management, consulting, risk management, or related roles within the fintech or financial services industry....
-
Associate, Business Development
6 days ago
Lagos, Lagos, Nigeria 21 Search Limited Full timeABOUT THE COMPANYWe work hard to achieve our goals together as a team with a clear shared purpose. We adapt to our clients changing needs as well as changes in the market to make sure we are a business of growth, success, and happiness.JOB SUMMARYQualifications Bachelor's Degree in Business Administration, Sales, Marketing, or a related field. Certifications...
-
Sales Associates
4 days ago
Lagos, Lagos, Nigeria Credit Direct Limited Full timeABOUT THE COMPANYCredit Direct Limited a leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across the Country. We pioneered the unsecured micro-lending space in Nigeria and are positioned to be the dominant market leader in the Country and beyond.Our services are hinged on a partnership with employers and our...