Human Resources/ Operations Manager

3 weeks ago

Lekki Phase, Nigeria Jenniez School Full time

Responsibilities
• Develop and implement HR strategies, policies, and procedures to support business objectives and ensure compliance with legal and regulatory requirements.
• Oversee the recruitment and selection process, including sourcing candidates, conducting interviews, and making hiring decisions, to attract and retain top talent.
• Manage employee relations issues, including disciplinary actions, grievances, and conflicts, and ensure fair and consistent resolution in accordance with company policies and procedures.
• Provide coaching and guidance to managers and employees on HR-related matters, including performance management, career development, and employee engagement.
• Coordinate and conduct training and development programs to enhance employee skills and competencies and support career growth and advancement.
• Administer employee benefits programs, including health insurance, retirement plans, and leave policies, and ensure accurate and timely processing of payroll and benefits administration.
• Maintain HR records and documentation, including employee files, personnel records, and HRIS data, and ensure compliance with data privacy and confidentiality requirements.
• Monitor and analyze HR metrics and trends, such as turnover rates, absenteeism, and employee satisfaction, and use insights to identify areas for improvement and implement strategies to enhance employee engagement and retention.
• Stay informed about HR best practices, trends, and legal developments, and ensure HR policies and practices are up-to-date and compliant with relevant laws and regulations. Manage the day-to-day operations in accordance with company policies and standards to maximize profitability and efficiency.
• Develop strategic goals which will help make a significant impact on growth of the Unit.
• Overseeing customer service teams and ensuring that customer inquiries and complaints are handled effectively.
• Ensuring that all Logistics and mobility processes are efficient and effective.
• Assist in fine tuning operational methods for the departments while improving the overall efficiency.
• Develop policies and procedures for implementing quality and customer-service standards.
• Conduct operational audits and ensure processes follow corporate policy.
• Work effectively with the Management to implement various operational cost-effective policies and procedures and help maximize the revenues thus enhancing the profitability of the company.
• Implement necessary checks and balance to mitigate operational risks across all departments and to ensure the best interest of the company.

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