IT Officer

Job Title: IT Officer

Reports to: IT Manager or Department Head

Location: [Company/Organization] premises

Job Summary:

We are seeking a highly skilled and motivated IT Officer to join our team. The successful candidate will be responsible for providing technical support, maintaining computer systems and networks, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

1. Technical Support:
- Provide technical support and assistance to employees and management.
- Troubleshoot hardware and software issues, and resolve problems in a timely and efficient manner.
2. Network Administration:
- Maintain and administer computer networks, including local area networks (LANs), wide area networks (WANs), and the Internet.
- Ensure network security, reliability, and performance.
3. Computer Systems Maintenance:
- Install, configure, and maintain computer hardware and software.
- Perform routine maintenance tasks, such as backups, updates, and virus scans.
4. IT Infrastructure Management:
- Manage and maintain IT infrastructure, including servers, databases, and applications.
- Ensure IT infrastructure is secure, reliable, and meets business needs.
5. Cybersecurity:
- Implement and maintain cybersecurity measures to protect against cyber threats.
- Monitor and respond to security incidents, and ensure compliance with cybersecurity policies and procedures.
6. Communication and Collaboration:
- Communicate technical information to non-technical staff and management.
- Collaborate with other departments to ensure IT solutions meet business needs.
7. Documentation and Reporting:
- Maintain accurate and up-to-date documentation of IT systems and infrastructure.
- Provide regular reports on IT performance, security, and other relevant metrics.

Requirements:

1. Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2-3 years of experience in IT support, network administration, or related field.
2. Technical Skills:
- Proficient in computer hardware, software, and networking technologies.
- Experience with operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and cybersecurity measures (firewalls, antivirus software).
3. Certifications and Licenses:
- CompTIA A+, Network+, or Security+ certification (or equivalent).
- Cisco Certified Network Associate (CCNA) or equivalent.

What We Offer:

1. Competitive Salary and Benefits:
- Attractive salary and benefits package.
- Opportunities for career growth and development.
2. Dynamic Work Environment:
- Collaborative and dynamic work environment.
- Opportunities to work with a diverse team of professionals.
3. Professional Development:
- Opportunities for professional development and training.
- Support for continuing education and certification.

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