Ecommerce Manager

• Overseeing Design, Developments and Optimization of the platform

• Providing insights on customer shopping trends to support seamless user experience and

• Driving the overall sales performance of the platform

• Define and revise order fulfilment policies.

• Develop and implement a roadmap to drive business performance and growth

• Develop new service operations for business optimization.

• Oversee and manage the teams responsible for the on-boarding of new and existing B2Bs & B2Cs

• Develop and define sales pan and targets and lead respective sales teams

• Oversee the designs and implementation of contents for promos/ads with the aim to

• Examine past performance of campaigns to improve marketing effectiveness.

• Examine service quality and customer satisfaction.

• Examine and advice on the new market trends and business opportunities in the global and local landscape.

• Generate business questions based on data analysis.

• Generate ideas and strategies based on data-driven insights.

• Identify potential partnerships.

• Implement e-commerce strategic and tactical programmes.

• Manage and evaluate the e-commerce operations and processes.

• Manage and measure the performance of vendors of the platform.

• Manage customer loyalty programmes; coupons, vouchers etc

• Manage the implementation of new technologies.

• Manage the sales, promotions, marketing and social media contents and campaigns over digital platforms.

• Measure order fulfilment and customer satisfaction performance.

• Monitor and evaluate data analytics tools

• Promote service innovation.

OTHER REQUIREMENTS

• Bachelor's degree in business operations, Marketing Management, Business Information Systems, or related field.

• Similar experience with an eCommerce business in Nigeria

• Extensive experience with practices and techniques related to online retailing.

• Operational knowledge of techniques required for market research and analysis.

• Sound knowledge of website management and eCommerce usability and e-market trends.

• Proficient with Microsoft Office Applications and others.

• Expert written and verbal communication

• A strong grasp of modern technology and social media is essential

• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.

• Ability to change strategies and rethink conventional wisdom at any time.

• A high level of professionalism

• Testing and Quality assurance skill

• Have hands-on experience with eCommerce site and operations.

• Entrepreneurial, optimistic and can work independently with minimal supervision.

• Passionate about owing solutions and solving issues in an ambiguous environment.

• Enjoy creating simple process for complex problems.

• Experience in retail and Vendor Management.

• Track records of delivery results in a highly ambiguous environment.

• Startup or entrepreneurship experience.

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