OSP Supervisor

FORT KNOX OUTSOURCING - Our client, is one of Nigeria’s fastest growing Information and Communications Technology company, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.is recruiting suitable candidates to fill the position below

Job Title: OSP Supervisor
Location: Victoria Island, Lagos
Employment Type: Full-time
Salary: 221,000

Job Description
o The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
o The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
o The role is expected to involve a significant element of on-site attendance.
Duties and Responsibilities
o Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
o Retail Customers: Restore service failures within 12 hours of its occurrence.
o Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to
o resolve customer service incidents.
o Proactively identify, plan and execute preventive maintenance action on the fibre network.
o Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.
o Ensure weekly support status reports are done and submitted timely for review.
o Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Requirements
o University Degree in Telecoms, Engineering or Applied Sciences.
o At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
o Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
o Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
o Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
o FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
o Capable of understanding fibre network architectures, designs & splice plans.
o User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
o User experience for Visio/AutoCAD/GIS tools is desired.