Collection Team Leader
2 days ago
Ikeja, Lagos, Nigeria
Linkcredit
Full-time
NGN 120,000 Contract
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
We are looking for a well active and experienced Team Leader that will be responsible for managing and leading a team of collection agents to achieve their targets.
Responsibilities
• Lead and manage a team of collection agents.
• Set and monitor performance targets for the team.
• Provide training, support, and guidance to team members.
• Ensure compliance with company policies and regulatory requirements.
• Handle escalated customer issues and resolve in a timely manner.
• Analyze collection data to identify areas for improvement.
• Develop and implement strategies to improve collection efficiency
• Lead and manage a team of collection agents.
• Set and monitor performance targets for the team.
• Provide training, support, and guidance to team members.
• Ensure compliance with company policies and regulatory requirements.
• Handle escalated customer issues and resolve in a timely manner.
• Analyze collection data to identify areas for improvement.
• Develop and implement strategies to improve collection efficiency