Collection Team Leader

2 days ago

Ikeja, Lagos, Nigeria Linkcredit Full-time NGN 120,000 Contract
We are looking for a well active and experienced Team Leader that will be responsible for managing and leading a team of collection agents to achieve their targets. Responsibilities
• Lead and manage a team of collection agents.
• Set and monitor performance targets for the team.
• Provide training, support, and guidance to team members.
• Ensure compliance with company policies and regulatory requirements.
• Handle escalated customer issues and resolve in a timely manner.
• Analyze collection data to identify areas for improvement.
• Develop and implement strategies to improve collection efficiency