IT Support Executive
2 weeks ago
Job Description:
As an IT Support Executive at Genting International co, you will be responsible for managing and resolving IT-related issues, maintaining systems, and ensuring smooth operation of our technology infrastructure. Your role will be essential in keeping our IT environment efficient and secure.
Key Responsibilities:
Provide first-line technical support to end-users for hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
Manage and support the company’s IT infrastructure, including servers, networks, and security systems.
Install, configure, and upgrade computer systems and applications.
Assist with the implementation and maintenance of IT policies and procedures.
Monitor system performance and perform regular maintenance tasks to ensure optimal operation.
Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
Collaborate with other IT team members and departments to address and resolve complex technical problems.
Provide training and support to employees on IT-related matters.
Stay up-to-date with the latest technology trends and advancements to provide relevant recommendations and solutions.
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