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Operations Manager

4 weeks ago

Lagos, Lagos, Nigeria Work in Nigeria Full time
Responsibility

•Ensure operational activities remain on time and within a defined budget.

•Oversee production schedules to meet client demands

•Collaborate with the customer service team to ensure timely responses to
customers' orders, inquiries and complaints, ensuring customer satisfaction at every step.

•Manage delivery schedules, coordinating with drivers and logistics partners to
ensure on-time, efficient deliveries.

•Implement data collection methods for operational metrics, aiming to reduce
errors and increase service excellence.

•Develop, review, and improve operational policies and procedures to enhance
overall business performance.

•Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.

•Maintain constant communication with management, staff, and external
stakeholders.

•Strong business acumen and knowledge of operational processes.

•Ability to create and manage budgets effectively.

•Excellent communication skills, both written and verbal.

•Exceptional organizational skills with strong attention to detail.

•Strong analytical thinking and problem-solving capabilities.

Requirements

•B.Sc./M.Sc. in a business-related field.

•Master's degree in Business Administration (MBA) is an added advantage.

•Minimum of 6 years of relevant experience in operations management,
preferably in retail or food manufacturing.

•Experience in managing customer service teams and logistics operations is
compulsory.

•Management certification (e.g., PMP, Six Sigma) is an advantage

Location; Ikoyi
Remuneration :400,000- 600,000