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Field Support Engineer

1 month ago

Lagos, Lagos, Nigeria AMDEETEL NIGERIA LTD Full time
*Field Support Engineer - LAGOS AND OGUN STATE
The ideal candidate must be able to demonstrate willingness to learn and get trained in an ISP environment
Core Responsibilities

• Carry out extensive RF site surveys, proper understanding of LOS and TSS survey.

• Carry out the actual installations of the projects.

• Ensure high levels of customer satisfaction and operational excellence during all levels of engagements with customers.

• Site troubleshooting: Ability to log in and troubleshoot micro wave radios such as Cambium, Mikrotik, Ubiquity and other licensed radios (Nera, Ceragon, etc).

• Configure Mikrotik Routers and other Network routers

• Configure Wireless Routers and deploy

• Provide technical support service via phone, email, and other channels as required to clients.

• Respond to client complaints
Core Technical Skill

• Investigate and troubleshoot customer problems on site.

• Ability to resolve work-related issues remotely.

• Basic Routing & Switching knowledge.

• Basic RF knowledge and competent rigging ability.
Job Requirement

• Minimum of OND or B.Sc. in Electrical engineering, Computer Science, Computer Engineering or any IT-related disciplines. But for an SSCE holder, must have at least five years work experience.

• Minimum of 2 year experience within the ICT/ISP space.

• Cisco Network Certification/PMP is a bonus.

• Knowledge in Cloud Computing a bonus.

• Strong communication and Analytical skill

• Ability to deliver on tasks with little supervision.

• Strong work ethic and attention to detail.