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Reporting analyst

1 month ago

Lagos, Lagos, Nigeria Work in Nigeria Full time
Role: Reporting Analyst
Industry: Information and communication technology
Salary:150,000-280,000k Monthly
Location: Lekki

Responsibility

• Collect and present accurate data to support informed decision making.

• Analyze data to identify trends, patterns, and insights.

• Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool.

• Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes.

• Work with databases to organize, store, and retrieve data efficiently.

• Gather and analyze customer feedback to identify trends.

• Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement.

• Develop and streamline customer support processes to ensure efficiency and effectiveness.

• Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly.

• Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness.

• Address any issues related to reporting and troubleshoot discrepancies as they arise.

• Ensure reporting processes comply with relevant regulations and organizational policies.

Requirements

• Bachelor's degree or equivalent in Information Technology, Information or Business Sciences,
Computer Science, or related fields.

• A minimum of 2 years work experience as a Reporting Analyst.

• Effective oral & written communication skills.

• Accuracy, attention to detail

• Sound analytical skills

• Proficiency in Microsoft Excel, Graphing, and Data Processing