Operations Manager

Key Requirements:
B.Sc. or HND in Mechanical, Electrical/Electronic Engineering, or Automobile Engineering.

Minimum of 2 years of experience in a similar operations or supervisory role within the automobile sector.

Strong technical knowledge of vehicles, parts, and repair processes.

Proven leadership and team management skills.

Excellent organizational and communication skills.

Ability to multitask and make sound decisions under pressure.

Working knowledge of Microsoft Office and workshop management systems is an advantage.

Key Responsibilities:
Manage the day-to-day operations of the workshop and service departments.

Coordinate and supervise the technical team to ensure quality service delivery and timely completion of jobs.

Implement and maintain operational procedures and best practices to ensure efficiency.

Monitor and evaluate vehicle diagnostics, repair processes, and maintenance standards.

Ensure strict compliance with safety regulations and company policies.

Coordinate procurement and inventory of spare parts and tools.

Liaise with customers to understand their needs and resolve complaints promptly.

Prepare and present operational reports and performance metrics to management.

Support strategic planning and contribute to continuous improvement initiatives.

Lead and motivate the operations team to meet targets and uphold high standards.