Resolution Expert

5 days ago

Ikeja, Lagos, Nigeria Betfigo Full time
Job Description
We are looking for a Resolution Expert to join our customer service team at Betfigo. As a key member of our team, you will be responsible for resolving customer issues and ensuring a positive experience. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and escalating complex cases to the relevant departments. If you have a passion for delivering exceptional customer service and are familiar with sports betting platforms, we encourage you to apply.

Key Responsibilities:
  • Engage with customers to understand their concerns and resolve issues.
  • Work closely with internal teams to troubleshoot complex problems and provide timely support.
  • Develop and maintain a deep understanding of our sports betting platform and its features.
  • Collaborate with colleagues to improve customer service processes and procedures.
  • Stay up-to-date on new features, promotions, and changes to the platform.

Requirements:
To succeed in this role, you will need to possess proven experience in customer service, preferably in the sports betting or gaming industry. Familiarity with sports betting platforms and an understanding of how they operate is crucial. Excellent communication skills, both written and verbal, are also essential. Additionally, the ability to handle a high volume of inquiries with patience and professionalism, strong problem-solving skills, and attention to detail are required. Proficiency in using customer service tools and CRM software is expected.

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