Global Trade Coordinator

2 days ago

Apapa, Lagos, Nigeria OBOR LOGISTICS NIGERIA LIMITED Full time

Job Description:

  • Providing information about logistics services, rates, and tracking
  • Handling customer inquiries via phone, email, or in person
  • Addressing customer concerns and complaints in a timely and professional manner
  • Process cargo releasing documentation
  • Ensure accurate and timely release of bills of lading
  • Processing orders and ensuring accuracy of information
  • Confirming bookings and tracking shipments to ensure timely delivery
  • Identifying and resolving logistics-related issues, such as delays or damages
  • Coordinating with internal teams (e.g., operations, logistics) to find solutions
  • Escalating issues to supervisors when necessary
  • Building and maintaining positive relationships with clients and carriers
  • Gathering customer feedback to improve services
  • Maintaining and tracking KPI metrics by keeping a log of the queries and complaints

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