Service Center Operations Manager

5 hours ago


Lagos, Lagos, Nigeria MarbleClear limited Full time
Company Overview
We are a leading provider of service center operations solutions. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

Job Description
As our ideal candidate, you will oversee and manage the day-to-day operations of our service center. Your primary responsibility will be to ensure seamless delivery of services to our customers, while maintaining high standards of quality and efficiency.

  • Develop and implement effective strategies to drive operational excellence.
  • Interface with customers to provide expert advice on service routines and maintenance services.
  • Achieve company revenue targets for the workshop by identifying opportunities and implementing cost-effective solutions.

Key Responsibilities:

  1. Oversee and manage the service center/workshop operations.
  2. Interface with customers, offering credible advice on service routines and maintenance services.
  3. Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test.
  4. Communicate inspection or identified faults with customers and offer advice on resolutions.
  5. Schedule and organize service appointments with customers.

Required Skills and Qualifications:

  • B.Sc./B.Tech. in Mechanical Engineering or equivalent experience.
  • Minimum of 5 years of experience in a similar role.
  • Practical diagnostic and resolution abilities on diesel trucks and buses.
  • Fleet management and maintenance experience preferred.

Benefits:

As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive salary, performance-based bonuses, and opportunities for professional growth and development.

Why Marbleclear Limited?
At Marbleclear, we offer an exciting opportunity to join a dynamic team where your skills in service center management and fleet operations will have a direct impact on our success. If you are looking for a challenging role with opportunities for growth, we encourage you to apply.

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