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Service Excellence Expert

3 weeks ago

Chevron Lekki, Nigeria Bheerhugz cafe Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Service Excellence Expert. As a key member of our staff, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience, and contributing to the overall success of our establishment.

About the Role
- Greet guests warmly, presenting them with menus and offering recommendations
- Take orders accurately, utilizing order-taking pads or U-touch system
- Maintain a clean and organized environment, replenishing utensils, refilling glasses, and removing leftovers
- Promptly respond to guest requests, serving food and drinks in a timely manner

Key Responsibilities
- Deliver exceptional customer service, ensuring guest satisfaction
- Maintain a clean and organized workspace, adhering to health and safety standards
- Collaborate with colleagues to ensure seamless service delivery
- Participate in ongoing training and development programs to enhance skills and knowledge

Requirements
- Excellent communication and interpersonal skills, able to interact effectively with guests and colleagues
- Ability to multitask, prioritizing tasks and managing time efficiently
- Familiarity with basic cleaning tasks and ability to maintain a clean workspace
- Willingness to learn and adapt to new procedures and protocols

What We Offer
- Competitive compensation package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

How to Apply
Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you