Customer Resolution Expert

3 weeks ago


Abuja, FCT, Nigeria Fintrade Solutions Limited Full time
Job Overview
We are seeking a highly skilled Customer Resolution Expert to join our team at Fintrade Solutions Limited. As a key member of our operations, you will play a vital role in ensuring customer satisfaction and resolving any issues that may arise.

About the Role
This is a full-time office-based position, requiring excellent communication and problem-solving skills. You will be responsible for contacting customers to facilitate repayment, handling complaints in a professional manner, reviewing customer feedback, and maintaining accurate call logs.

Key Responsibilities
- Contact customers to arrange repayment
- Handle customer complaints and resolve issues promptly
- Review customer feedback to identify areas for improvement
- Maintain daily call logs to track progress

Requirements
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical skills
- Proficiency in using office software applications

What We Offer
- Competitive salary: NGN 150,000 - NGN 200,000 per month (based on experience)
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment

How to Apply
If you are a motivated and results-driven individual looking for a challenging role, please submit your application.

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