
Business Support Liaison
17 hours ago
Xolani Health is seeking a skilled Business Support Liaison to act as a liaison between our clients and development team.
This role requires a strong understanding of client needs and pain points, as well as excellent communication skills to convey insights to the development team.
The ideal candidate will have technical expertise to collaborate with the development team to implement solutions that meet clients' evolving needs.
Key Responsibilities:
- Client Liaison
- Build strong relationships with clients to understand their needs and pain points
- Gather feedback through various channels (meetings, surveys, support tickets)
- Communicate client insights to the development team
- Identify and research potential clients, competitors, and industry patterns
- Develop new business opportunities by attending events, meeting clients, and building relationships
- Negotiate contract terms with clients and present products to customers
- Development Team Collaboration
- Work closely with developers to prioritize and implement client-requested features
- Provide technical support and guidance to ensure successful solution implementation
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