Telecommunications Support Specialist

2 weeks ago


Port Harcourt, Rivers State, Nigeria FreelanceWithEnobong Full time
About the Role

FreelanceWithEnobong is currently seeking a talented Service Fulfillment Engineer to improve our service delivery standards. As a key member of our team, you will play a crucial role in enhancing our customers' experience.

Responsibilities
  • Implement robust solutions to ensure corporate customer service issues are resolved within the agreed timeframe.
  • Maintain effective communication with customers and stakeholders to ensure seamless service delivery.
  • Analyze network performance data to identify areas for improvement and implement necessary upgrades.
  • Collaborate with internal teams to develop and implement process improvements.
  • Develop and maintain relationships with key suppliers to ensure timely delivery of goods and services.
Requirements
  • Bachelor's degree in Computer Engineering, Electrical Electronics, or a related field.
  • Relevant certifications, such as CCNA or CCNP.
  • Minimum 2 years of experience in the telecommunications industry.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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