Hospitality Expert

We are seeking a skilled and enthusiastic Hospitality Expert to join our team at Monat. As a key member of our café staff, you will be responsible for delivering exceptional customer service to families and children.

• Customer Service:
  • Welcome guests warmly and guide them to their tables.
  • Present the menu, explain items, and answer questions about ingredients or dietary options.
  • Provide recommendations on menu items tailored for children and families.
• Order Management:
  • Take orders accurately, ensuring any special dietary requests are noted.
  • Deliver food and beverages to tables in a timely manner.
  • Follow up with guests to ensure satisfaction and address additional requests.
• Dining Area Maintenance:
  • Set up and clean tables between guests, ensuring high standards of hygiene.
  • Assist with organizing highchairs and accommodating strollers in the seating area.
  • Monitor the dining area for spills or hazards and act quickly to address them.
• Team Collaboration:
  • Work closely with baristas, kitchen staff, and play area attendants to provide seamless service.
  • Assist with hosting birthday parties or special events as needed.
  • Communicate effectively during busy periods to maintain smooth operations.
• Sales and Upselling:
  • Inform guests about daily specials, promotions, or play café packages.
  • Suggest additional items such as desserts, drinks, or takeaway options.

• Education: High school diploma or equivalent preferred.
• Experience: Prior experience in a customer-facing role, especially in food service, is a plus.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask in a busy environment.
  • Basic math skills for handling orders and payments.
• Personal Traits:
  • Friendly, approachable, and energetic personality.
  • Patience and a positive attitude when dealing with children and families.
  • Team-oriented mindset.

This is a fast-paced café environment with regular interaction with children and parents. Requires standing, walking, and carrying trays for extended periods.