
Customer Engagement Manager
5 hours ago
Tuteria Limited is seeking a highly motivated Sales Support Executive to join our dynamic team. The ideal candidate will have a strong background in sales support, customer service, or a related field, with a proven track record of delivering exceptional customer service and support.
Main Responsibilities
- Develop and maintain a thorough understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners.
- Collaborate with the sales team to develop and implement sales strategies and campaigns that drive business growth.
- Work closely with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students.
Sales Assistance
Provide ongoing support to customers throughout their learning journey, ensuring they receive accurate program information and guidance. Collaborate with the sales team to implement sales strategies and achieve enrollment targets. Follow up with leads generated from Meta channels to convert inquiries into enrollments.
Content and Campaign Collaboration
Develop and maintain a thorough understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners. Work with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students. Provide feedback on campaign performance based on customer interactions and market trends.
CRM Management
Manage and update the Customer Relationship Management (CRM) system with detailed records of customer interactions, inquiries, and feedback. Track and report on customer engagement metrics to identify trends and opportunities.
Program Support
Coordinate with the academic team to provide students with schedules, course materials, and certification details. Assist in organizing virtual program orientation sessions and webinars for prospective students.
Market Research and Analysis
Monitor competitor activity and industry trends to identify new opportunities and inform sales strategies. Gather insights from customer feedback to improve the program's offerings and delivery.
Reporting and Insights
Prepare weekly and monthly reports on sales activities, enrollment progress, and customer engagement. Provide actionable insights to improve the customer journey and enhance the program's overall success.
Qualifications
- Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience: 2-3 years of experience in sales support, customer service, or a related role, preferably in education or healthcare.
- Skills: Excellent written and verbal communication skills, familiarity with Meta Business Suite, CRM tools, and other sales/marketing platforms.
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