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Network Engineer Position
3 weeks ago
We are seeking an experienced Service Fulfillment Engineer to join our team at FreelanceWithEnobong. As a Service Fulfillment Engineer, you will be responsible for delivering exceptional customer service and resolving technical issues efficiently.
Key Responsibilities:- Respond promptly to customer inquiries and resolve technical issues via phone, email, or chat.
- Diagnose and troubleshoot technical issues using available tools and resources.
- Collaborate with internal teams to resolve complex technical issues.
- Document and maintain accurate records of customer interactions and issue resolutions.
- Continuously monitor and improve technical knowledge to deliver best-in-class service.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications, such as CompTIA A+ or Cisco CCNA.
- Minimum 2 years of experience in a customer-facing technical role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
