
Support Engineer Technical Specialist
6 hours ago
**Job Description:**
A Field Support Engineer is needed to provide technical support service via phone, email, and other channels as required to clients. The ideal candidate must be able to demonstrate willingness to learn and get trained in an ISP environment.
**Core Responsibilities:**
- Carry out extensive RF site surveys and ensure proper understanding of LOS and TSS survey.
- Perform actual installations of projects with high levels of customer satisfaction and operational excellence.
- Site troubleshooting: Ability to log in and troubleshoot microwave radios such as Cambium, Mikrotik, Ubiquity, and other licensed radios.
- Configure Mikrotik routers and other network routers.
- Deploy wireless routers and provide technical support services to clients.
- Respond to client complaints with strong communication and analytical skills.
**Required Skills and Qualifications:
- Minimum of OND or B.Sc. in Electrical engineering, Computer Science, Computer Engineering, or any IT-related disciplines.
- At least two years of experience within the ICT/ISP space.
- Cisco Network Certification/PMP is a bonus.
- Knowledge in Cloud Computing is a bonus.
- Strong work ethic and attention to detail.
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