Help Desk Specialist

1 month ago

Maryland, Nigeria PRUVIA INTEGRATED LIMITED Full time

A Help Desk Specialist serves as the primary point of contact for customers.

This role involves handling customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction.

The specialist is responsible for maintaining a positive and professional demeanor while providing effective solutions to meet customer needs.

Key Responsibilities:

  • Assist Customers: Respond to inquiries, handle complaints, and provide solutions to customer issues.

  • Process Orders & Requests: Efficiently manage orders, forms, and applications.

  • Maintain Records: Keep accurate customer records and document all interactions.

  • Gather Feedback: Collect customer feedback to improve services and products.

  • Stay Informed: Keep up-to-date with product knowledge to assist customers effectively.

Compensation: The estimated annual salary for this position is $45,000-$60,000, based on industry standards and location.

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