Front Desk Representative

Job Description
We are looking for a detail-oriented and customer-focused Front Desk Representative to handle various tasks at our front desk. Key responsibilities include greeting customers, handling customer inquiries, maintaining accurate records, and providing updates on service timelines. The ideal candidate will possess excellent communication and interpersonal skills, prior experience in customer service, and the ability to multitask under pressure. Additionally, the candidate should be familiar with basic computer applications and reside in or around designated areas for easy commute.

Responsibilities
• Greet customers professionally and provide top-notch customer service.• Handle customer inquiries, complaints, and service requests efficiently.• Maintain precise records of orders, pickups, and deliveries.• Inform customers about service timelines and resolve their concerns promptly.• Manage incoming calls and emails while ensuring superior communication.• Collaborate with the operations team to deliver timely and quality services.• Promote our services and suggest additional offerings when relevant.• Keep the front desk area clean and well-organized to improve the overall customer experience.• Possess professional appearance and demeanor.

Qualifications
• Minimum qualification of OND/HND or equivalent.• Previous experience in customer service or a related field.• Strong communication and interpersonal skills.• Ability to manage multiple tasks efficiently and perform well under pressure.• Familiarity with basic computer applications.• Residence in or around designated areas for easy access to work.

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