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Zylus Group International Officer Role

3 weeks ago

Lekki, Lagos, Nigeria Zylus Group International Full time

Zylus Group International seeks a Customer Experience Officer to join our team in Lekki. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

About the Role:

This is a full-time on-site position that requires strong interpersonal and communication skills. You will be working closely with clients to understand their needs and provide tailored solutions.

Key Responsibilities:
  • Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.
  • Maintain and enhance customer relationships to ensure client satisfaction and loyalty.
  • Assist clients in understanding the real estate market and guide them through the property buying or investment process.
  • Effectively communicate property features and benefits to potential clients.
  • Closing deals by negotiating terms and conditions that meet both the company's and clients' needs.
  • Maintain accurate and up-to-date records of client interactions and transactions.
  • Collaborate with the sales team to achieve sales targets and objectives.
Requirements:
  • Strong communication and problem-solving skills
  • Interpersonal Skills, Customer Satisfaction, and Customer Support abilities
  • Customer Service and Customer Experience expertise
  • Ability to work well in a team and adapt to various customer needs

A Bachelor's degree/HND in Business Administration, Marketing, or a related field is required. Prior experience in a customer-facing role is preferred.