
Customer Service Liaison
6 hours ago
Job Description:
- As a key member of the BLAKSKILL LIMITED team, you will be responsible for driving business growth within assigned accounts or business units.
- You will manage client relationships, ensuring customer satisfaction through effective communication and coordination with internal teams.
- Your primary focus will be on building and maintaining strong client relationships, identifying opportunities for new contracts and business expansion.
- You will also collaborate with the Operations department to ensure high service delivery levels and assist the Finance department in debt collections and maintaining account integrity.
Key Responsibilities:
- Act as the primary point of contact for clients, responding to queries and providing advice.
- Build and maintain strong client relationships through excellent communication and negotiation skills.
- Source new clients and promote the organization's products and services through presentations and meetings.
- Meet and exceed sales goals and objectives while maintaining accurate sales records.
- Prepare and submit weekly and monthly sales reports and itineraries.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (2-4 years) in account management, sales, or a related customer-focused role.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple client accounts and prioritize tasks effectively.
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