
Technical Assistance Specialist
5 hours ago
The ideal candidate will possess excellent technical skills, a strong understanding of IT systems, and the ability to communicate complex concepts to non-technical stakeholders. If you are a self-motivated and detail-oriented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
Key Qualifications:
1. Associate degree in Information Technology or a related field, with a strong emphasis on computer systems, networks, and software.
2. Proven experience in a technical support role, demonstrating expertise and problem-solving skills.
3. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
4. Strong attention to detail and ability to prioritize tasks, managing multiple responsibilities and deadlines simultaneously.
Responsibilities:
1. Provide technical assistance to staff members, addressing and resolving IT-related issues efficiently.
2. Assist in setting up and configuring new user accounts, workstations, and IT equipment to ensure seamless integration.
3. Conduct regular system audits and backups to maintain data integrity and security, minimizing risks and downtime.
4. Collaborate with the IT Administrator to install, configure, and maintain IT hardware and software, ensuring optimal performance.
5. Monitor and maintain computer systems and networks, proactively identifying and resolving potential issues before they escalate.
6. Educate users on best practices for handling ICT tools and maintaining data security, promoting a culture of awareness and responsibility.
7. Maintain detailed documentation of IT processes, procedures, and issues, facilitating effective communication and knowledge sharing within the team.
8. Work closely with the IT Administrator to support various IT projects and initiatives, contributing to the overall success of our organization.
Requirements:
1. Associate degree in Information Technology or a related field, with a strong foundation in computer systems, networks, and software.
2. Proven experience in a technical support role, demonstrating expertise and problem-solving skills.
3. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
4. Strong attention to detail and ability to prioritize tasks, managing multiple responsibilities and deadlines simultaneously.
5. Familiarity with domain environments and common business applications, enhancing your ability to troubleshoot and resolve complex issues.
6. Basic knowledge of network security and administration, enabling you to identify and mitigate potential security threats.
7. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals), demonstrating your commitment to ongoing professional development and excellence in your field.
8. Ability to work well in a team and follow instructions, with a positive attitude and strong work ethic.
What We Offer:
1. Competitive salary and benefits package, recognizing your value and contributions to our organization.
2. Opportunities for professional development and career growth, supporting your long-term goals and aspirations.
3. A supportive and collaborative work environment, fostering open communication, teamwork, and mutual respect.
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