Process Optimization Expert

2 weeks ago


Lagos, Lagos, Nigeria HRD solutions Full time

Responsibilities

  1. Analyze existing business processes to identify inefficiencies and areas for improvement.
  2. Document process workflows, standard operating procedures (SOPs), and process maps.
  3. Collaborate with stakeholders to redesign processes for increased efficiency and compliance.
  4. Support the automation of business processes by working with IT and relevant departments.
  5. Conduct gap analysis and recommend process optimization strategies.
  6. Ensure business processes align with regulatory requirements and industry best practices.
  7. Monitor key process performance metrics and generate reports for management.
  8. Assist in change management initiatives related to process improvements.

Key Performance Indicators

  • Reduction in process inefficiencies and operational bottlenecks.
  • Number of processes optimized and automated.
  • Compliance with regulatory and operational standards.
  • Timeliness and effectiveness of process improvement recommendations.
  • User adoption and satisfaction with new/improved processes.

Requirements

This role requires a Bachelor's degree in Business Administration, Economics, Information Systems, or a related field. Professional certifications in business process management are preferred, along with 2+ years of experience in business process analysis, process improvement, or related roles.

Skills and Qualifications

  • Strong analytical and problem-solving skills.
  • Proficiency in process mapping tools.
  • Knowledge of business process modeling and improvement methodologies.

Benefits

  • Negotiable salary.
  • HMO, Life Insurance, Paid Leave, and Allowance.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.


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