Service Experience Director
2 weeks ago
Job Description
The Customer Service Lead is a critical role within Blakskill Limited, responsible for overseeing daily customer service operations, leading a team of customer service representatives, and developing strategies to enhance customer satisfaction. The ideal candidate will have prior experience in customer service, preferably in the agritech or fintech industry, and possess excellent communication and leadership skills.
Responsibilities:
- Daily customer service operations management
- Team leadership, mentorship, and training
- Customer service policy, procedure, and standard development
- Key performance indicator monitoring and analysis
- Issue escalation and resolution
About Our Company
Blakskill Limited is a leading agritech company, committed to providing innovative solutions to smallholder farmers and agribusiness partners. We value customer satisfaction and strive to deliver exceptional experiences through our products and services.
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