Senior Customer Experience Coordinator

2 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
Job Description:

We are seeking an experienced Customer Service Supervisor to join our team at a leading Confectionery Services company in Nigeria. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences.

Main Responsibilities:

• Develop and implement effective customer service strategies to meet business objectives.
• Provide guidance and support to customer service staff, helping them to develop their skills and knowledge.
• Collaborate with other departments to ensure seamless customer interactions and resolution of customer complaints.
• Analyze customer feedback and use it to inform improvements to our services and processes.
• Maintain accurate records of customer interactions and service delivery.

Requirements:

• Proven track record of success in customer-facing roles, preferably in a similar industry.
• Strong leadership and coaching skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in Microsoft Office and other standard office software.

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