Sales and Support Specialist

6 hours ago


Lagos, Lagos, Nigeria Tuteria Limited Full time
Job Overview

We are looking for a talented Sales Support Executive to join our dynamic team at Tuteria Limited. In this role, you will be responsible for delivering exceptional customer service and support, while driving business growth through effective sales strategies and campaign collaboration.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines. A results-oriented mindset and a passion for delivering exceptional customer service are essential for this role.

Main Responsibilities

- Manage customer relationships and resolve any issues or concerns in a timely and professional manner.
- Collaborate with the sales team to develop and implement sales strategies and campaigns that drive business growth.
- Work closely with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students.

Sales Assistance

Provide ongoing support to customers throughout their learning journey, ensuring they receive accurate program information and guidance. Collaborate with the sales team to implement sales strategies and achieve enrollment targets. Follow up with leads generated from Meta channels to convert inquiries into enrollments.

Content and Campaign Collaboration

Develop and maintain a thorough understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners. Work with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students. Provide feedback on campaign performance based on customer interactions and market trends.

CRM Management

Manage and update the Customer Relationship Management (CRM) system with detailed records of customer interactions, inquiries, and feedback. Track and report on customer engagement metrics to identify trends and opportunities.

Program Support

Coordinate with the academic team to provide students with schedules, course materials, and certification details. Assist in organizing virtual program orientation sessions and webinars for prospective students.

Market Research and Analysis

Monitor competitor activity and industry trends to identify new opportunities and inform sales strategies. Gather insights from customer feedback to improve the program's offerings and delivery.

Reporting and Insights

Prepare weekly and monthly reports on sales activities, enrollment progress, and customer engagement. Provide actionable insights to improve the customer journey and enhance the program's overall success.

Qualifications

- Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience: 2-3 years of experience in sales support, customer service, or a related role, preferably in education or healthcare.
- Skills: Excellent written and verbal communication skills, familiarity with Meta Business Suite, CRM tools, and other sales/marketing platforms.

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