Hospitality Expert

5 days ago

Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

We are hiring a Hospitality Expert to provide exceptional customer support and resolve issues efficiently. As a key member of our team, you will be responsible for communicating with customers through various channels, acknowledging and resolving complaints, and providing feedback on our customer service process.

Key Responsibilities
  1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  2. Respond promptly to customer inquiries and communicate effectively through various channels.
  3. Acknowledge and resolve customer complaints in a timely manner.
  4. Process orders, forms, applications, and requests accurately and efficiently.
  5. Keep records of customer interactions, transactions, comments, and complaints.

To succeed in this role, you must have excellent phone and verbal communication skills, active listening, and the ability to multi-task, set priorities, and manage time effectively. A B.SC/H.N.D in mass communication or any related field and 3 years' experience in a customer service role are also required.

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