Operations Director

Job Overview:

We are seeking a highly skilled and strategic leader to oversee the entire operational framework of our luxury hotels and short-let apartments. This role requires a seasoned hospitality expert with deep expertise in hotel management, operational efficiency, and guest experience enhancement.

The ideal candidate must possess strong leadership, financial acumen, and data-driven decision-making skills while fostering a culture of service excellence.

• Strategic Operations Leadership:
  • Oversight of all hotel and short-let apartment operations, ensuring smooth, efficient, and high-standard service delivery.
  • Development and implementation of Standard Operating Procedures (SOPs) across all operational departments.
  • Conducting periodic audits, risk assessments, and operational reviews to drive continuous improvement.
• Guest Experience & Service Excellence:
  • Leadership strategies to enhance guest experience, ensuring personalized, world-class service.
  • Implementation of luxury hospitality best practices to maintain high guest satisfaction and retention rates.
• Facility & Asset Management:
  • Ensuring all properties are impeccably maintained, implementing preventive and corrective maintenance schedules.
  • Supervision of Facility Maintenance Technicians, ensuring quick resolution of maintenance issues.
  • Optimization of vendor management, ensuring compliance with Service-Level Agreements (SLAs).
• Financial Oversight & Budget Management:
  • Management of operational budgets to control costs while maintaining service excellence.
  • Overseeing inventory, procurement, and cost-control measures to optimize resource allocation.
  • Identification of cost-saving opportunities without compromising quality.
  • Compliance with financial policies, audits, and reporting standards.
• Data-Driven Decision Making:
  • Analysis of operational performance reports, guest feedback, and financial data to guide strategic decisions.
  • Presentation of monthly performance reports to executive leadership, highlighting improvements and challenges.
  • Leverage of hospitality industry analytics to enhance operational efficiency and guest satisfaction.