
Transaction Manager
9 hours ago
We are seeking an experienced and skilled Customer Service Representative to join our team at Fortebet NG. As a Customer Service Representative, you will be responsible for managing customer transactions, including deposits, withdrawals, and bets.
You will also provide exceptional customer service in-person, resolving customer complaints and issues in a professional and timely manner. You will maintain accurate records of customer interactions and transactions, monitor and report any suspicious activity or potential security threats, and collaborate with colleagues to achieve team goals and objectives.
Additionally, you will stay up-to-date with company policies, procedures, bonuses, and promotions, and perform other duties as assigned by management.
Key Responsibilities:
- Manage customer transactions, including deposits, withdrawals, and bets
- Provide exceptional customer service in-person
- Resolve customer complaints and issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Monitor and report any suspicious activity or potential security threats
- Collaborate with colleagues to achieve team goals and objectives
- Stay up-to-date with company policies, procedures, bonuses, and promotions
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