Highly Skilled IT Support Specialist
1 week ago
About Pruvia Integrated ltd
Pruvia Integrated ltd is a dynamic and innovative organization seeking an exceptional IT Support Specialist to join our team. The ideal candidate will possess strong technical expertise in computer systems, networks, and software applications.
Key Responsibilities:
- Resolve complex IT support requests from employees efficiently
- Analyze data to diagnose problems with computer systems and implement effective solutions
- Configure and maintain computer hardware, software, and networks to ensure optimal performance
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers
- Provide technical support to users, resolving IT-related problems effectively
- Ensure the security of IT systems, including data backup, antivirus protection, and access controls
- Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs
- Implement and enforce IT policies, procedures, and standards to ensure compliance and security
- Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity
- Collaborate with other departments to understand IT needs and requirements
- Plan and execute IT projects, including upgrades, migrations, and installations
- Document IT systems, configurations, and procedures for knowledge sharing and training
Requirements and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- At Least 3 years experience in Information Technology, Computer Engineering, or related field
- Proven experience in IT support or administration
- Strong technical knowledge of computer hardware, software, and networks
- Excellent problem-solving and troubleshooting skills
- Familiarity with operating systems, such as Windows, Linux, and macOS
- Knowledge of network protocols, security principles, and best practices
- Ability to prioritize tasks and work under pressure
- Excellent communication and interpersonal abilities
- Attention to detail and accuracy in work
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus and an added advantage
Salary: $85,000 - $100,000 per year
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