Ga Operations Officer

4 days ago

Nigeria Smollan West Africa Full time ₦1,500,000 - ₦3,000,000 per year


Description

At Smollan, we're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.  

About the Role:

To ensure organizational effectiveness through the maintenance and sustainability of operationalsystems and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables:

Analysis and Reporting

• Action/administer the structured schedule for all necessary reporting

• Screen operational reporting needs to ensure quality

• Generate and analyze reports to identify exceptions

• Assist with feedback on reporting when necessary

• Assist with Time in Motion studies where required and consolidating and analyze data

• Ensure operational reporting analysis, when required

Operational Systems

• Maintain applicable databases

• Ensure regular meetings are held to discuss systems and processes

• Suggest and communicate recommended enhancements

• Collaborate with systems users and developers to ensure problems are resolved

• Conduct pre-launch systems checks

• Assist with the efficient roll-out of new software

• Support software users when necessary

• Monitor systems implementation and usage and identifying exceptions and escalate appropriately


• Ensure records are kept regarding assurance checks and training

• Compile and submit reports for auditing purposes and implement suggestions
Call Cycle Administration

• Receive call cycle plans from Operations teams

• Ensure all external influences are taken into account when analyzing the call cycle data

• Integrate amendments in the call cycle routes from Operations

• Ensure regular updates on home geo-coding and store geo-coding

• Optimize call cycle routes

• Ensure regular meetings are held to discuss systems and processes

• Distribute and clarify optimized routes to Operations

• Where needed, enforce optimized route and stoppages

• Extract and distribute movement reports from C-Track system

Administration

• Order new equipment as and when required

• Support Operations on repairs processes for equipment maintenance

• Provide ongoing information regarding relevant policies, processes and procedures

• Conduct regular required audits

• Capture project-specific data and ensure quality and accuracy



Requirements

2-3 years' experience in a Business Support / analytical environment preferably within FMCG||Essential / Minimum|0-5 years|
Graduate / PG / Certification (Systems, MIS or BI tool)
Attention to detail
Result orientation
Team Working
Communication skills (verbal & written)
Commitment to excellence
Innovation & creativity
Time management



Work Level

Mid-Level

Job Type

Contract

Salary

Market Related

Duration

6 - 9 Months

EE Position

No

Location

Nigeria

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