Call Centre Representative at Limited

3 days ago

Lagos, Lagos, Nigeria Tribest Corporate Support Full time

Call Centre Representative at Tribest Corporate Support LimitedTribest Corporate SupportLagos Full TimeConfidentialMinimum Qualification :Job Description/RequirementsNever Miss a Job Update Again.We have started building our professional LinkedIn page.Company:Location: NigeriaState:Job type: Full-TimeJob category:Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.We Are Recruiting To Fill The Position BelowJob Title: Call Centre RepresentativeLocation: Lagos Island, VI – LagosEmployment Type: Full-timeJob SummaryThe Call Centre Representative will serve as the first point of contact for customers, handling inquiries, complaints, and service requests with professionalism and efficiency.This role requires excellent communication skills and a deep understanding of customer service principles to ensure a positive experience for every caller.Key ResponsibilitiesCustomer Interaction:Handle a high volume of inbound and outbound calls in a timely manner.Answer customer questions, provide information, and resolve issues with a focus on first-call resolution.Escalate complex problems to the appropriate department or team lead when necessary.Maintain a polite, empathetic, and professional tone at all times.Data Management And ReportingAccurately document all customer interactions, including details of inquiries, comments, and complaints.Update customer information and records in the company database.Generate and submit daily or weekly reports on call volume, service issues, and customer feedback.Product And Service KnowledgeMaintain a comprehensive understanding of the company's products, services, and policies.Continuously update knowledge to stay informed of any changes or new offerings.Proactively identify customer needs and suggest appropriate products or services.Qualifications and RequirementsA minimum of a higher national diploma or its equivalent is required.Proven experience in a call centre or a customer service role is highly preferred.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Proficiency in using call centre software and CRM systems.Ability to multitask and perform well under pressure in a fast-paced environment.SalaryN180,000 – N200,000 Monthly.Application Closing Date24th November, 2025.Don't Keep Kindly Share:

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