Customer Service Representative

3 days ago

Lagos, Lagos, Nigeria NG44 Consulting Ltd Full time ₦150,000 - ₦300,000 per year
NG44 Consulting Ltd
Customer Service & Support

Lagos Full Time

Recruitment NGN 150, ,000

Job Summary

A Customer Service Representative (CSR) interacts with customers to provide information, resolve issues, and ensure customer satisfaction with a company's products or services.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year
Job Description/Requirements

Responsibilities:

Customer Interactions:

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Address customer concerns, complaints, or issues professionally.
    Provide accurate information about products/services.

Issue Resolution:

  • Resolve customer problems efficiently and effectively.
    Escalate complex issues to supervisors or relevant teams when necessary.

Customer Feedback:

  • Gather customer feedback to improve products/services.
    Document interactions and feedback for future reference.

Process Transactions or Requests:

  • Handle transactions like orders, returns, or exchanges as needed.
  • Assist with customer requests related to accounts or services.

Collaboration:

  • Work with other teams (e.g., sales, operations) to resolve customer issues.

Requirements:

  • High school diploma or equivalent; some positions may require a degree.
  • Excellent communication and interpersonal skills.
  • Customer service experience is preferred in some roles.
  • Ability to handle stressful situations professionally.
  • Basic computer skills for using CRM systems or other software.

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