Ericsson Product Configuration Specialist

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in business intermediary, outsourcing, and professional services (consulting and training) delivered through a strong network of associates and partners. Our operations are guided by best practice frameworks across multiple regions, including Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya, Cameroon, the Democratic Republic of Congo, and Uganda.

We are currently recruiting to fill the position of Ericsson Product Configuration Specialist. The position is responsible for configuring and optimizing product offerings within the Ericsson Charging System. This includes setting up and managing rate plans, service bundles, offer IDs, Usage Counters (UC), Usage Thresholds (UT), and Dedicated Accounts (DA) to accurately implement business rules within products. The role involves overseeing the product lifecycle, ensuring seamless integration with charging system components, and maintaining compliance with defined business rules for service consumption. The specialist will collaborate closely with Ericsson's tariff tree, DIAMETER interfaces, and real-time charging components to support accurate product configuration and billing processes.

Key Responsibilities

1. Product Configuration & Rate Plans

• Configure and manage product offerings in Ericsson's Charging System, including rate plans, service bundles, and Offer IDs to align with business and customer requirements.
• Define usage parameters for services such as voice, data, and SMS using Usage Counters (UC) to track service consumption in real time.
• Ensure accurate application of charging rules, pricing, and quota management through proper Offer ID configuration.

1. Dedicated Account (DA) Management

• Set up and maintain Dedicated Accounts (DA) for specific subscribers or services to ensure proper resource allocation.
• Track consumption of allocated resources (e.g., data, minutes, SMS) and ensure correct deduction from DA balances.
• Manage balance transfers and ensure accurate quota handling for both prepaid and postpaid subscribers.

1. Usage Tracking with UC/UT

• Configure and monitor Usage Counters (UC) and Usage Thresholds (UT) to maintain accurate service usage tracking.
• Implement usage thresholds that trigger alerts, restrictions, or service suspensions when predefined limits are reached.
• Ensure proper billing alignment by maintaining accurate UC and UT parameters.

1. Charging Integration & DIAMETER Protocol

• Integrate DIAMETER protocol to support real-time charging and policy enforcement across network elements.
• Ensure seamless communication between charging systems and network components (e.g., PCRF) for accurate charging.
• Collaborate with network engineers to validate real-time charging for high-volume and time-sensitive services.

1. Testing & Validation

• Conduct comprehensive testing of product configurations (Offer IDs, UC, UT, DA) to confirm accuracy and reliability.
• Validate service limits and restrictions through threshold testing to ensure proper enforcement.
• Perform end-to-end testing of real-time charging scenarios across data, voice, SMS, and bundled services.

1. Troubleshooting & Issue Resolution

• Provide expert-level support for product configuration discrepancies, including UC/UT mismatches and Offer ID issues.
• Investigate and resolve challenges related to DIAMETER interfaces or charging inconsistencies.
• Continuously monitor product configurations to ensure ongoing alignment with business requirements.

1. Collaboration & Stakeholder Engagement

• Work closely with product managers, solution architects, and operations teams to align configurations with strategic objectives.
• Partner with API engineers, DevOps, and integration teams (e.g., Apigee) to ensure smooth interoperability of charging systems.
• Coordinate with QA teams to design and execute robust validation plans before deployment.

1. Documentation & Knowledge Sharing

• Maintain detailed documentation of product configurations, including Offer IDs, UC, UT, and DA setups.
• Share expertise through internal training sessions and knowledge transfer to strengthen team capability.
• Ensure all configuration changes and processes are logged for future reference and compliance.

• Bachelor's degree in Computer Science, Telecommunications, Engineering, or a related field.
• Minimum of 5 years progressive experience working with Ericsson Charging Systems, including Charging Data Function (CDF), Policy Control, and DIAMETER protocol integration.
• Proven track record of configuring and managing product offerings such as rate plans, service bundles, Offer IDs, and Dedicated Accounts (DA), ensuring accurate alignment with business rules.
• Strong expertise in real-time charging through Usage Counters (UC) and Usage Thresholds (UT), with demonstrated ability to define, monitor, and optimize service consumption.
• Hands-on experience integrating DIAMETER and other telecom protocols (e.g., CAMEL, SS7) to enable seamless real-time charging and policy enforcement.
• Experience with Ericsson BSS/OSS systems and integration with charging platforms.
• Knowledge of cloud-based services and how to integrate them with telecom billing systems.
• Understanding of API management and service orchestration in telecom environments.
• Familiarity with cloud computing environments (Google Cloud, AWS, Azure), API management, and integration platforms for telecom services.
• Proficiency in SQL for querying, reporting, and supporting API-driven integrations within charging system environments.
• Strong analytical ability to evaluate complex service configurations and resolve issues related to charging accuracy, Usage Counters, and thresholds.
• Excellent problem-solving skills with a focus on ensuring reliable and precise real-time billing for high-volume telecom services.
• Effective communicator with strong verbal and written skills, capable of collaborating with cross-functional teams and documenting complex configurations for operational clarity.